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Utility Billing

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Special Notice
Due to the situation created by COVID-19, the Utility Billing lobby located at 800 Anchor Ave NW will be closed until January 3rd, 2022. Utility Billing staff will be available during regular business hours via email and phone – contact information below. While the lobby is closed, payments are temporarily being accepted over the phone. Click here to see payment options.

Please note that with the lobby being closed, we are experiencing higher than normal call volumes, if you are unable to reach one of our clerks, please leave a message with your contact information and we will get back to you as soon as we can. If you do not leave a message, we have no contact information to return your call.


Utility Bills and the COVID-19 Emergency

The Governor’s proclamation 20-23.16 banning utility disconnections is scheduled to expire on September 30th, 2021. If you have fallen behind on your utility bill with the City of Ocean Shores, you need to ACT NOW to avoid shut offs. The City of Ocean Shores will resume shut offs and late fees beginning in January 2022.

The City of Ocean Shores is taking the following steps to provide utility bill relief during the COVID-19 emergency:

  • Water will not be disconnected for non-payment for any customer until January 2022
  • Customers financially impacted by the COVID-19 emergency may apply for a flexible payment plan. Under the flexible payment plan the City will:
    • Waive late penalties assessed for the duration of the COVID-19 emergency March 2020-December 2021 (penalties applied prior to March 2020 will not be waived.)
    • Allow customers to pay their outstanding utility balances accrued during the emergency over a 12-month period in conjunction with their current charges.

Click below for more information and to apply for the COVID-19 Emergency Flexible Payment Plan. 
COVID-19 Flexible Payment Plan Information
COVID-19 Flexible Payment Plan Application_fill-in fillable
COVID-19 Flexible Payment Plans Bill Insert

Applications may be submitted via email to utilitybilling@osgov.com or by mail to:

City of Ocean Shores
PO Box 1539
Ocean Shores, WA 98569

Or dropped in the drop box outside of the office at 800 Anchor Ave NW, Building D.

The City will review applications and provide the applicant with a written response within 7 business days of receiving the application.

If you have questions about these plans, please call 360-289-2487 or email utilitybilling@osgov.com.

Other agencies that provide utility assistance in the area:
Quinault Housing Emergency Rental Assistance Program – Funded through the federal CARES Act, this program can provide customers with rental and utility assistance. This program is not restricted to tribal members. 360-276-4320
Salvation Army - 360-533-1062
United Way of Grays Harbor - 360- 532-6260
Catholic Community Services - 360-533-9470
Veterans Relief Fund (differs by location)


Contact Information
Office Hours: 8:30 am  - 4:00 pm Monday thru Friday
PO BOX 1539 (Mailing)
800 Anchor Avenue NW
Ocean Shores, WA 98569
Phone: 360-289-2487
Email: utilitybilling@osgov.com

Dynamic Collectors, Inc
790 S. Market Blvd
Chehalis, WA 98532
https://www.dynamiccollectors.com
Local (360)748-0420
Toll Free (800) 464-3457

Rate Information
Monthly Rate Charges Click Here
Ordinance 1062 Amending OSMC 13.20.020 Rates and Charges

Frequently Asked Questions

PAYMENT OPTIONS

Pay by Mail

Mail your payment with your payment coupon. To ensure proper credit to your account please include your account number on your check. Payments can be mailed to:

City of Ocean Shores
PO Box 1539
Ocean Shores, WA 98569

Please make payments by check or money order payable to City of Ocean Shores.

Pay in Person

On January 3, 2022, normal hours will resume for the lobby located at 800 Anchor Avenue NW, Building D. Walk-in hours are Monday-Friday 8:30 am – 4 pm.

Auto-Pay

Have your payment automatically charged to a credit or debit card or withdrawn from a checking account with our free online payment portal at https://oceanshores.merchanttransact.com .

Bank Bill Payer Payments

You may choose to pay your Ocean Shores utility bill through your bank’s online bill payer system. Please be sure to include your utility billing account number in the proper format XXXXXX-XXX. In many instances, your bank will send a physical check to us by mail. Please be sure to schedule your payments accordingly as there may be a delay with their processing and the post office. Payments received after the due date may be subject to late fees.

Reduced Rate for Utility Billing Program

The City of Ocean Shores provides an assistance program for those that qualify. The program is based on income and goes off the federal poverty guidelines that are released at the beginning of each year. For those that are eligible this would give a 50% discount on bimonthly statements. Click here to see requirements and to apply.