At this time, payments cannot
be made via phone with our
Utility Billing Department.
Due to the situation created by COVID-19 (also known as the Coronavirus) the Utility Billing lobby located at 800 Anchor Ave, NW, Ocean Shores, WA will be closed until further notice. Utility Billing staff will be available during regular business hours via email and phone. Contact information can be found in the City’s staff directory and below.
Office Hours: 8:30 am - 4:00 pm Monday thru Friday
PO BOX 1539 (Mailing)
800 Anchor Avenue NW
Ocean Shores, WA 98569
Email Shante Nations : email@example.com
Dynamic Collectors, Inc
790 S. Market Blvd
Chehalis, WA 98532
Toll Free (800) 464-3457
Governor Proclamation 20-23.4
Governor Inslee has issued Proclamation 20-23.4, pertaining to Utility Ratepayer Assistance and Preservation of Essential Services. The City of Ocean Shores is committed to keeping our customers connected to essential services during the COVID-19 pandemic emergency. If you are experiencing hardship as a result of the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangements or bill assistance. This Proclamation does not relieve customers from the obligation to pay for utility services.
The Utilities and Transportation Commission (UTC) Consumer Protection Help Line
https://www.utc.wa.gov/consumers/Pages/consumerHelpline.aspx will serve as a single point of contact for all utility customers with questions about bill assistance programs in the state. The UTC will coordinate with utilities subject to its jurisdiction, as well as the Department of Commerce, consumer-owned utilities, and local community action agencies, to develop a statewide resource for customers in need of assistance, and direct customers to available resources.